· The Financial Counselor screens uninsured and underinsured patients at bedside and prior to or post services to identify government or charity programs to cover medical expenses. The position requires a patient financial interview which includes a review of hospital charges, the patient's insurance status and financial resources. It may include the completion of appropriate applications and diligent follow up for approval.

· Determines financial clearance for a patient's visit or referral (pre-service or at time of service).

· Checks eligibility and benefits, determines authorization requirements have been met.

· Assesses "risk" of cases that have not been financially cleared/secured prior to service. Clears low risk cases, escalates high-risk cases to coordinator or manager.

· Contacts patient regarding steps required to clear their appointment for services including collecting a deposit for the patient’s financially responsible portion.

· Quickly and accurately estimates a patient's out of pocket costs and prepares documents to present to the patient for payment. Assures secure handling and accurate recording of payments collected at the point-of-service delivery.

· Applies strong problem solving skills to help address the concerns and needs of the patients that the Financial Counselors serve.

· Effectively communicates, both orally and written, to a variety of individuals including: patients, case workers, social workers, hospital directors and executives while maintaining utmost professionalism.

· Maintains professional communication with various Patient Financial Clearance and

· Patient Access Services staff, medical center staff, physicians, guests, and patients regarding the services. Communication may consist of telephone correspondence or in person contact.

· Must be multi-task orientated with excellent critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the health system.

· Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator(s).

· Performs other duties and responsibilities as assigned by the unit team manager or other PFC management personnel.

· Performs the complete registration and admitting process from start to finish